When a new employee is hired with our company, he or she is trained on the job, watching the additional employees. We actually train our employees by allowing them to sit right beside us. We walk them through step-by-step, with exactly what to do and how we do it. We also give them videos of how to do their job that they have to watch when they take it back home and come back and do a test in regards to the videos that they watched to see if they remembered everything.
They are trained, until they are left alone, most employees, even the field employees, train, we don’t leave anybody alone until at least a month after training, even when they got it right. We actually start watching them. We monitor their phone calls, we record their phone calls, that’s for the inside staff.
We have our field employees that work outside monitored, not working by themselves until 30 days into the job. Just to mention, we won’t even hire an employee unless we test them out to see if he’s good enough to work, if he or she has what it takes, as we are not demanding, but we are very thorough with our work to ensure everything is completed to the satisfaction of our clients.